Frequently Asked Questions about The Stockist

Do you have questions about The Stockist?
Please check out our FAQ first. You’ll likely find the answer to your question here, saving you the need to send an email.

When can I expect my order?
We process orders within 1–2 business days (Monday–Friday), with a transit time of 3–5 business days (Monday–Friday).

The expected delivery time for my order has passed. Where is it?
In 99% of cases, orders arrive within the expected timeframe. Occasionally, delays can occur during the delivery process. If your order is late, please contact us at support@thestockist.shop.

I want to return an item. How do I do that?
Items can be returned up to 30 days after receiving them. You can choose between a replacement item or a full refund. For detailed instructions, please refer to our Return & Refund Policy.

Can I change my order after placing it?
If you need to make changes to your order, email us at support@thestockist.shop as soon as possible. Please note that shipped orders cannot be altered.

Is my data secure?
Your security and privacy are our top priorities. Our website is SSL-secured, and we work with trusted payment providers to ensure safe transactions.

How can I contact customer service?
You can reach us by emailing support@thestockist.shop or by filling out our simple contact form on the website.

If your question isn’t covered here, feel free to reach out!