Introduction
This Shipping Policy explains how The Stockist (TheStockist) fulfils online orders placed on https://thestockist.shop/. It covers processing times, delivery estimates, shipping costs, carriers, tracking, international shipments, and what to do if something goes wrong in transit. Please read it together with our Terms & Conditions and Returns & Refunds Policy.
Where we ship
We ship from United States (US) to customers in United States (US) unless a product page states otherwise. Some items may be restricted in certain regions due to size, regulations, or carrier limitations. If we cannot ship to your address, checkout will not allow completion or we will contact you after you order.
Order processing
Orders are typically processed within 2 business days (Monday–Friday, excluding public holidays in our dispatch location). Processing includes payment verification, picking, packing, and handing the parcel to the carrier. Processing may take longer during peak seasons, sales events, or for made-to-order or personalised products — any product-specific lead time is shown on the product page.
Orders placed after our daily cut-off may begin processing on the next business day. You will receive an email confirmation when your order is received and another when it ships (where applicable).
Shipping services and rates
The table below summarises our main delivery options. Exact rates depend on destination, weight, dimensions, and the service selected at checkout. Shipping fees are calculated at checkout based on destination and weight.
| Service | Destinations | Estimated time | Cost | Carrier |
|---|---|---|---|---|
| Standard delivery | United States (US) | 2 business days processing + 5 business days in transit (typically 7+ total) | Calculated at checkout | USPS, UPS, FedEx |
| Express / expedited (if offered) | Selected postcodes or regions only | Faster handling and transit when available at checkout | Quoted at checkout when eligible | USPS, UPS, FedEx |
Business days exclude weekends and public holidays. Remote or rural areas may require additional transit time beyond the estimates above.
Tracking
When tracking is available from USPS, UPS, FedEx, we email a tracking link once your parcel has been collected. Tracking updates are provided by the carrier and may take 24–48 hours to appear after dispatch. If you do not receive tracking within three business days of our shipping confirmation, contact support@thestockist.shop with your order number.
Delivery attempts and failed delivery
Carriers may require a signature or leave parcels in a safe place according to their policies. If delivery fails, the carrier usually leaves instructions for redelivery or collection from a depot. We are not responsible for delays caused by incorrect addresses, failed delivery attempts, or recipients who are unavailable, but we will help you liaise with the carrier where possible.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. We cannot guarantee re-routing once a parcel is in transit. If you notice an error immediately after ordering, contact us at support@thestockist.shop as soon as possible. Additional fees may apply for re-shipment due to address errors provided by the customer.
International orders, customs and duties
International shipments may be subject to import duties, value-added tax, brokerage fees, or customs processing in the destination country. Unless we explicitly state at checkout that taxes and duties are prepaid, these charges are the responsibility of the recipient and are not included in our product or shipping price. Refusal to pay import charges may result in the parcel being returned or destroyed without a refund of shipping costs.
Split shipments and out-of-stock items
If part of your order is unavailable, we may ship available items first and dispatch the remainder separately at no extra shipping charge where reasonable. You will be notified by email if we cancel or substitute any line item.
Lost, damaged or delayed parcels
If your order is significantly delayed, arrives damaged, or tracking shows delivered but you have not received it, contact us within 14 days at support@thestockist.shop with your order number and photos where relevant. We will open an investigation with USPS, UPS, FedEx and offer a replacement, refund, or other remedy in line with our policies and applicable consumer law.
Contact
TheStockist, 132 E 900 S, 84102, Utah, Salt Lake City, United States (US). Customer support: support@thestockist.shop (Monday to Saturday 09:00 AM to 06:00 PM).
Last updated: October 15, 2026
United States customers
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, request deletion, and opt out of certain sharing. We do not sell personal information.
Contact support@thestockist.shop to submit a privacy request. We will verify your identity before fulfilling requests as required by law.