Scope
This policy applies to purchases made on https://thestockist.shop/ from The Stockist (TheStockist). It should be read with our Terms & Conditions and Shipping Policy.
Eligibility
Returns are accepted within 30 days of the delivery date documented by the carrier. Items must be complete, unused and in resaleable condition with tags and packaging intact. Returns that do not meet these conditions may be refused or subject to a partial refund.
Exclusions
The following are generally non-returnable unless faulty: personalised or bespoke products, perishable goods, sealed goods broken after delivery where hygiene is compromised, items marked final sale, and gift cards. Statutory rights are not affected.
Return procedure
Step 1 — Request a return authorisation by emailing support@thestockist.shop including order number, SKU and reason. Step 2 — Await our instructions and returns reference. Step 3 — Ship the item using a tracked service and retain proof of postage. Step 4 — We inspect the return and confirm outcome by email.
Refunds and partial refunds
Full refunds are issued for eligible returns to the original payment method within 14 business days of approval. We may deduct amounts for missing components or damage caused after delivery. Original outbound shipping is non-refundable on change-of-mind returns.
Return shipping costs
Return shipping is paid by the store when the item is faulty or incorrect. We do not charge restocking fees on eligible returns.
Exchanges and store credit
Exchanges are offered where stock permits. Alternatively we may issue store credit by agreement.
Consumer rights
Nothing in this policy limits mandatory rights available to consumers in United States (US) or your place of residence.
Last updated: September 19, 2026
United States customers
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, request deletion, and opt out of certain sharing. We do not sell personal information.
Contact support@thestockist.shop to submit a privacy request. We will verify your identity before fulfilling requests as required by law.