Refund / Returns Policy

Introduction

This Returns & Refunds Policy explains how to return products purchased from The Stockist on https://thestockist.shop/, when refunds or exchanges are available, and how long the process takes. It applies to TheStockist and should be read with our Terms & Conditions and Shipping Policy. Our approach reflects our 30-day returns stance — we aim to be fair, clear, and compliant with consumer protection rules in United States (US) and your place of residence.

Your statutory rights

Nothing in this policy limits mandatory rights you may have under local consumer law, including rights relating to faulty, misdescribed, or non-conforming goods. Where this policy offers more generous terms, those terms apply; where the law provides stronger protection, the law prevails.

Return window

For eligible change-of-mind returns, you may request a return within 30 days of the delivery date shown by the carrier or our delivery confirmation. Items must be unused, in resaleable condition, with original packaging, tags, and accessories unless you are returning due to defect or our error.

Proof of purchase (order number or receipt) is required for all returns. Returns received after the return window may be refused or handled at our discretion.

How to start a return

  1. Email support@thestockist.shop or +1 801 804 7647 with the subject line “Return request” and include your order number, the item(s) you wish to return, and the reason;
  2. Wait for our reply with a returns reference, instructions, and the correct returns address — do not send goods to our business address unless we confirm;
  3. Pack items securely to prevent damage in transit. We recommend using a tracked shipping service and keeping proof of postage;
  4. Include the returns reference inside the parcel or on a note so we can match your package quickly;
  5. Once we receive and inspect the return, we will email you the outcome (refund, exchange, or partial refund if applicable).

Unauthorized returns (sent without approval) may experience significant delays or be refused.

Return shipping costs

Unless the return is due to our mistake, a faulty product, or damage in transit, return postage is paid by the customer. When the item is faulty, incorrect, or damaged on arrival, return shipping is paid by the store when the item is faulty or incorrect.

We do not charge restocking fees on eligible returns.

Refunds

Approved refunds are issued to the original payment method used at checkout within 14 business days after we receive and accept your return. Bank or card processing times may add several business days before funds appear in your account.

Original outbound shipping charges are non-refundable on change-of-mind returns unless required by law or we agree otherwise. Promotional discounts are applied proportionally to refunded items where applicable.

If we refuse a return because items fail eligibility checks (for example wear, missing parts, or hygiene seals broken), we may return the goods to you at your expense or dispose of them in accordance with law.

Exchanges and store credit

If you need a different size, colour, or variant, contact us promptly. Exchanges are subject to stock availability. Where an exchange is not possible, we may offer a refund or store credit by agreement.

Non-returnable items

The following are generally not eligible for change-of-mind returns unless faulty or required by law:

  • Personalised, custom-made, or made-to-order products;
  • Perishable goods;
  • Sealed hygiene or intimate products once opened;
  • Digital downloads or access codes after delivery or activation;
  • Gift cards;
  • Items clearly marked final sale on the product page;
  • Products that cannot be resold for health or safety reasons once opened.

Product pages may state additional exclusions — those notices form part of this policy.

Faulty, damaged or incorrect items

If an item arrives damaged, defective, or not as described, contact us within a reasonable time with your order number and clear photos of the product and packaging. We will arrange repair, replacement, refund, or other remedy as appropriate under consumer law and .

Do not dispose of faulty items until we confirm, as we may need them returned for inspection or manufacturer warranty claims.

Cancellations before dispatch

If you wish to cancel an order before it ships, contact us immediately. If the order has not yet been dispatched, we will cancel and refund in full. If dispatch has already begun, you may need to follow the return process after delivery where applicable.

Chargebacks

If you have a concern, please contact us first so we can resolve it. Unnecessary chargebacks may delay resolution and may affect your ability to shop with us in future.

Contact

TheStockist, 132 E 900 S, 84102, Utah, Salt Lake City, United States (US). Returns team: support@thestockist.shop.

Last updated: October 15, 2026

United States customers

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, request deletion, and opt out of certain sharing. We do not sell personal information.

Contact support@thestockist.shop to submit a privacy request. We will verify your identity before fulfilling requests as required by law.

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